Uber is the leading global rideshare app. The service is available in 10,000 cities across 71 countries.
The company exploded to prominence following its foundation in 2009, hitting $1 billion in annualized gross bookings within 16 months.
Today, 93 million customers use the Uber platform. 3.5 million drivers serve the growing user base.
Uber processed $26.61 billion in gross bookings from its ridesharing business in 2020.
Continue reading to find the latest data on Uber in 2021.
To begin with, here’s a quick overview of the statistics you’re about to read:
Key Uber Statistics
- Uber has 93 million active users.
- Uber processed $26.61 billion worth of bookings in 2020.
- 1.44 billion rides are completed through Uber every quarter.
- Uber has a 68% share of the US rideshare market.
- 5 cities alone contribute 22% of Uber’s gross ridesharing bookings.
Uber monthly active users
Uber defines monthly active platform consumers (MAPCs) as the number of unique customers who complete a ride or receive a meal delivery through Uber at least once a month. The monthly average is calculated on a quarterly basis.
Uber has 93 million monthly platform consumers. Compared to a year ago (Q4 2019), the number of monthly users has decreased by 9.7%.
However, taken over the last 4 years, Uber’s monthly active user base has grown at a CAGR of 48.74% (Q4 2016 – Q4 2020).
We’ve charted the growth in Uber’s monthly active platform consumers since 2016:
|Quarter, year||Monthly active platform consumers|
|Q1 2016||19 million|
|Q2 2016||25 million|
|Q3 2016||33 million|
|Q4 2016||45 million|
|Q1 2017||49 million|
|Q2 2017||57 million|
|Q3 2017||62 million|
|Q4 2017||68 million|
|Q1 2018||70 million|
|Q2 2018||76 million|
|Q3 2018||82 million|
|Q4 2018||91 million|
|Q1 2019||93 million|
|Q2 2019||99 million|
|Q3 2019||103 million|
|Q4 2019||111 million|
|Q1 2020||103 million|
|Q2 2020||55 million|
|Q3 2020||78 million|
|Q4 2020||93 million|
Uber gross mobility bookings
Uber defines the mobility segment of its business as any service which links customers to “mobility drivers”. Essentially, the term refers to the ride hailing part of Uber’s model.
Uber processes $26.61 billion in gross mobility bookings.
Bookings across all Uber’s platforms totaled $58 billion in 2020, meaning rideshares accounted for 45.88% of the gross transaction value.
Mobility bookings decreased by 46.46% compared to 2019, when $49.7 billion worth of bookings went through the app. The downturn can be attributed to the effects of the COVID-19 pandemic.
Below is a table showing Uber’s gross mobility bookings since 2017. The figures for 2020 represent a 4-year low, emphasizing the impact of the coronavirus:
|Quarter, year||Gross bookings|
|Q1 2017||$6.5 billion|
|Q2 2017||$7.48 billion|
|Q3 2017||$8.2 billion|
|Q4 2017||$9.19 billion|
|Q1 2018||$9.38 billion|
|Q2 2018||$10.17 billion|
|Q3 2018||$10.49 billion|
|Q4 2018||$11.48 billion|
|Q1 2019||$11.45 billion|
|Q2 2019||$12.19 billion|
|Q3 2019||$12.55 billion|
|Q4 2019||$13.51 billion|
|Q1 2020||$10.87 billion|
|Q2 2020||$3.05 billion|
|Q3 2020||$5.9 billion|
|Q4 2020||$6.79 billion|
Uber completes 1.44 billion trips per quarter.
(“Trips” refers to any completed ride or delivery organized through the platform.)
The total number of quarterly Uber trips has decreased by 24.21% in the last year as a result of the pandemic.
Uber crossed the 1 billion quarterly trips milestone at the end of 2017.
Here’s a table with the number of quarterly trips on Uber since 2016:
|Q1 2016||268 million|
|Q2 2016||362 million|
|Q3 2016||501 million|
|Q4 2016||687 million|
|Q1 2017||774 million|
|Q2 2017||889 million|
|Q3 2017||985 million|
|Q4 2017||1.09 billion|
|Q1 2018||1.14 billion|
|Q2 2018||1.24 billion|
|Q3 2018||1.35 billion|
|Q4 2018||1.49 billion|
|Q1 2019||1.55 billion|
|Q2 2019||1.68 billion|
|Q3 2019||1.77 billion|
|Q4 2019||1.9 billion|
|Q1 2020||1.66 billion|
|Q2 2020||737 million|
|Q3 2020||1.18 billion|
|Q4 2020/td>||1.44 billion|
Uber mobility revenue
Uber takes a “service fee” cut from each ride booked through the platform. The mobility (ridesharing) segment of the business generates $6.1 billion per year in this manner.
Naturally, Uber’s annual revenue has decreased in comparison to 2019. The platform’s income from ridesharing has dropped 42.99% year over year.
Here’s a table showing Uber’s annual revenue from the mobility segment since 2016:
What is Uber’s share of the US rideshare market?
Uber has a 68% share of the US ride-hailing market. Uber’s market share peaked as high as 91% in 2015 and has been steadily declining ever since.
The emergence of Lyft is a major factor in Uber’s gradual loss of market dominance.
We’ve charted Uber’s market share in the US since 2015:
|Date||Uber US share|
Uber’s US rideshare business is forecasted to process $29.59 billion in 2021. That’s an increase of 70.15% compared to 2020 when widespread lockdowns affected performance significantly.
In fact, the predicted figure for US gross mobility bookings in 2021 surpasses the global bookings total from 2020.
eMarketer forecasts that $35.51 billion worth of rides will be booked annually through Uber by 2022. This would represent an increase of 22.96% compared to the last full pre-pandemic year (2019).
Here’s a table showing eMarketer estimates for Uber’s gross rideshare bookings in the US since 2018:
|Year||US rideshare bookings (% of all bookings)|
|2018||$22.39 billion (67.46%)|
|2019||$28.88 billion (66.19%)|
|2020||$17.39 billion (62.66%)|
|2021||$29.59 billion (67.07%)|
|2022||$35.51 billion (66.14%)|
How many Uber drivers are there?
Uber has 3.5 million drivers. The driver pool has reduced by 40% in a year, down from 5 million drivers in Q4 2019.
Uber app downloads
Uber is the most downloaded app in the travel category across both iOS & Android. In 2020 alone, the app was installed 95 million times. By comparison, Lyft was downloaded 25 million times.
Uber customer loyalty
63% of ridesharing customers in the US exclusively use Uber. A further 27% of consumers only book rides through Lyft. Just 10% of US customers use both Uber and Lyft.
Among users who do utilize both platforms, the average annual spend on Uber is $247. That’s 46.15% more than the average Lyft spend ($169). Pre-pandemic, consumers who used both apps averaged a $481 annual spend on Uber.
What are the largest markets for Uber worldwide?
Uber processes 22% of all its gross mobility bookings in just 5 metropolitan areas: Chicago, Los Angeles, New York City, São Paulo and London. In 2020, these 5 markets accounted for $5.85 billion in total bookings.
Uber market share across US cities
Across the most populous cities in the US, Uber’s highest market share comes in Houston, Texas.
Uber’s market share is lowest (56%) in Phoenix and Detroit. Uber has a 68% share of the national market.
Here are the 15 largest metro areas in the US, ranked by Uber market share:
- Washington DC
- New York City
- Dallas-Fort Worth
- Minneapolis-St. Paul
- San Francisco
- Los Angeles
Source: Second Measure.
Uber launched its monthly Uber Pass subscription service in August 2020. Pricing for membership is set at $24.99. Benefits include discounts on rides and deliveries, including free delivery on select transactions.
Uber has more than 5 million members across 16 countries. There are plans to expand the service to more countries soon.
How many people work at Uber?
Uber has 22,800 employees around the world. 12,400 Uber employees (54.37%) are based outside of the United States.
The average annual base salary at Uber is $150,000. The median base salary of an employee on an H1-B visa is $153,750.
You’ve reached the end of my list of Uber stats for 2021.
Hopefully, you now have a better understanding of Uber’s revenue streams. It’s interesting to see how the COVID-19 pandemic affected ridesharing. And how Uber Eats provided a valuable source of alternative revenue.
Do you think Uber will bounce back as the world opens up again? Or will the competition continue to eat away at its market share?
Let us know your opinion in the comments section below.